Learning paths/Operate work day-to-day

Operate work day-to-day

Operations lead or team lead

Run My Work, understand handoffs and exceptions, and know when to escalate.

Outcome: You can triage My Work, explain work kinds to your team, and escalate publishing or Trace needs correctly. · 8 stops · ~50 minutes

1.Workflows introduction
Open stop
Audience map for employees, admins, and Trace authors in the Workflows pillar.
2.Operational requests and My Work
Open stop
Core inbox semantics: approvals, action required, exceptions.
3.Publishing work for tenant admins
Open stop
Explains why items appear (or do not) for your team.
4.Template: customer onboarding
Open stop
Concrete example of an operations-aligned work pattern.
5.Data and documents overview
Open stop
Reviews and files often block or accompany work items.
6.User guide (console orientation)
Open stop
Keeps console navigation sharp when helping teammates.
7.Trace crafting operations-aligned work
Open stop
When to use Trace to craft or clarify work instead of inventing shadow processes.
8.Security overview
Open stop
Operations leaders still own access hygiene for their teams.

1.Workflows introduction